Ibanista Ltd is duly registered in England and Wales under the name Ibanista Ltd (Registration No. 14047903) is committed to protecting the privacy and security of our customers and site visitors. This policy outlines how we handle your personal data to keep you informed about our practices.

Our principles

  • Your information belongs to you, not us.
  • We’ll only process your information for legitimate business purposes, which we’ll clearly explain.
  • We aim to be transparent about what information we collect and how we use it.
  • We’ll keep your information up to date and secure.

How we collect information about you

We collect information in two ways:

  • Directly from you: When you contact us, download one of our guides or register to our webinar.
  • Automatically through our systems: Using cookies to collect data as you use our website.

Cookies

Cookies are small files sent to and from web pages. They can identify if you’ve visited a site before and help improve your experience by understanding how you use our website. We use GA4 and Microsoft Clarity to measure web traffic and gain insights to enhance our website.

What information we collect, why, and how we use it

We collect data such as your IP address, browser type, device, and pages viewed. If you contact us, we retain your email and message to satisfy regulatory requirements. We may also record your social media interactions with us.

How we use your contact information

  • To send you service messages: Ensuring we can fulfill our contract with you.
  • To notify you about new products, services, or events: With your permission.
  • To detect and prevent fraud: Protecting both you and us from fraudulent activities.
  • To show you Ibanista adverts across the web.

How we use your contact history

To provide customer service and support: Ensuring we can fulfil our contract with you.

How to opt-out of marketing communications
You can opt-out of marketing communications by emailing us at [email protected]. Please allow a few days for your request to be processed. You can also unsubscribe directly on our newsletter emails.

Transfers of your information

Your information may be transferred to and stored outside the European Economic Area (EEA). While we strive to protect your data, we cannot guarantee complete security during transmission. Once received, we use strict procedures and security features to prevent unauthorised access.

How we share your information

  • With service providers: Ensuring they handle your data securely and appropriately.
  • To comply with legal requests: As required.
  • To protect us and our customers: Detecting and preventing illegal activities, fraud, security issues, and enforcing our terms of use.

How we protect your information

We limit data sharing to necessary instances, do not collect unnecessary personal information, and use industry-recognised third-party providers to secure your data. Secure connections are used where possible on our website.

Your rights

You have the following rights regarding your data:

  • The right to be informed about how your personal information is used.
  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion or cessation of your data processing in some circumstances.
  • The right to stop direct marketing messages.
  • The right to request data transfer to you or another service provider.
  • The right to complain to your data protection regulator, the Information Commissioner’s Office (ICO) in the UK.

Contact us

If you have any questions about our privacy policy, please contact us at [email protected].