PRIVACY POLICY
Ibanista Ltd is duly registered in England and Wales under the name Ibanista Ltd (Registration No. 14047903) is committed to protecting the privacy and security of our customers and site visitors. This policy outlines how we handle your personal data to keep you informed about our practices.
Our principles
- Your information belongs to you, not us.
- We’ll only process your information for legitimate business purposes, which we’ll clearly explain.
- We aim to be transparent about what information we collect and how we use it.
- We’ll keep your information up to date and secure.
How we collect information about you
We collect information in two ways:
- Directly from you: When you contact us, download one of our guides or register to our webinar.
- Automatically through our systems: Using cookies to collect data as you use our website.
Cookies
Cookies are small files sent to and from web pages. They can identify if you’ve visited a site before and help improve your experience by understanding how you use our website. We use GA4 and Microsoft Clarity to measure web traffic and gain insights to enhance our website.
What information we collect, why, and how we use it
We collect data such as your IP address, browser type, device, and pages viewed. If you contact us, we retain your email and message to satisfy regulatory requirements. We may also record your social media interactions with us.
How we use your contact information
- To send you service messages: Ensuring we can fulfill our contract with you.
- To notify you about new products, services, or events: With your permission.
- To detect and prevent fraud: Protecting both you and us from fraudulent activities.
- To show you Ibanista adverts across the web.
How we use your contact history
To provide customer service and support: Ensuring we can fulfil our contract with you.
How to opt-out of marketing communications
You can opt-out of marketing communications by emailing us at [email protected]. Please allow a few days for your request to be processed. You can also unsubscribe directly on our newsletter emails.
Transfers of your information
Your information may be transferred to and stored outside the European Economic Area (EEA). While we strive to protect your data, we cannot guarantee complete security during transmission. Once received, we use strict procedures and security features to prevent unauthorised access.
How we share your information
- With service providers: Ensuring they handle your data securely and appropriately.
- To comply with legal requests: As required.
- To protect us and our customers: Detecting and preventing illegal activities, fraud, security issues, and enforcing our terms of use.
How we protect your information
We limit data sharing to necessary instances, do not collect unnecessary personal information, and use industry-recognised third-party providers to secure your data. Secure connections are used where possible on our website.
Data retention
We retain your personal data for a maximum period of 5 years from the date of your last interaction with Ibanista. This retention period allows us to fulfill legal and regulatory obligations, respond to user inquiries or requests, and support our legitimate business operations, including service improvements and recordkeeping.
Different categories of data may be subject to varying retention periods depending on the nature and purpose of collection. For example:
Customer service communications and user inquiries may be stored for up to 5 years to ensure continuity and accountability.
Financial and transactional records, where applicable, may also be retained for up to 5 years in accordance with accounting and tax regulations.
After the retention period expires, your data will be securely deleted or anonymized, unless we are legally required to retain it for a longer duration.
We are committed to protecting your privacy and complying with data protection laws, including the GDPR where applicable. You have the right to access, correct, or request deletion of your personal data at any time. For more information on your rights, please refer to the Your Rights section of this policy.
Your rights
You have the following rights regarding your data:
- The right to be informed about how your personal information is used.
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion or cessation of your data processing in some circumstances.
- The right to stop direct marketing messages.
- The right to request data transfer to you or another service provider.
- The right to complain to your data protection regulator, the Information Commissioner’s Office (ICO) in the UK.