How do I send money to my Ibanista account?
Can I transfer money at any time?
Yes, however, your account manager will provide a timeframe based on the type of contracts you are engaging in.
Why do I need to prove the source of my funds?
This is a regulatory requirement to ensure funds are not associated with illicit activities, upholding compliance standards.
Can I set up regular payments?
Certainly, your account manager can facilitate this for you, ensuring a seamless and timely process.
Can I initiate a payment before depositing money into my Ibanista account?
Yes, but please note that funds will only be processed and released once we receive your deposit.
I've noticed that my payee details are incorrect. What should I do?
Contact your account manager immediately. They will guide you on the necessary steps to rectify the situation.
How will I receive confirmation that my payment has been sent?
You will receive a confirmation email verifying the successful processing of your payment.
Who is authorised to deposit funds into my accounts?
For third-party payments, approval from your account manager is required. Additional documentation may be requested to support such requests.
How will I be notified when a payment is received in my account?
You will receive a confirmation email promptly upon the arrival of funds in your account.