Terms & Conditions Expat Care Package
Effective date: October 2025
Welcome to Ibanista Ltd! These Terms & Conditions govern the use of our Expat Care Package services. By engaging in our services, you agree to these Terms & Conditions in full.
Our service
1.1 Ibanista Ltd provides support for foreigners relocating to France by assisting with:
- Setting up utility accounts in France
- Setting up internet services
1.2 The service involves liaising with relevant providers on your behalf and guiding you through the required processes.
Payment and refund policy
2.1 The full service fee must be paid upon completion of the work.
Client obligations
3.1 Clients must provide accurate and complete information, including all requested documents.
3.2 Clients are responsible for responding promptly to Ibanista Ltd’s communications to ensure smooth and timely processing.
3.3 Clients must notify Ibanista Ltd immediately of any changes in circumstances that may affect the services.
Limitations of liability
4.1 While Ibanista Ltd will make reasonable efforts to complete the services successfully, no guarantee can be made regarding the final outcome due to factors beyond our control.
4.2 Ibanista Ltd is not responsible for fee increases made by banks, utility and internet providers after the contract has been signed.
Termination of service
5.1 Ibanista Ltd may terminate the service if the client fails to comply with their obligations under these terms and conditions.
Confidentiality
6.1 All personal information and documents provided by the client will be treated as confidential and used solely for the purposes of delivering the agreed services.
Contact information
For question or concerns about these terms and conditions, please contact us at: [email protected]